Safety & disputes

Staying safe

Keep everything on-platform

Never pay or deliver outside LPS NODE. Off-platform deals have no escrow, no dispute cover and are grounds for a ban.

Watch for these red flags

A seller rushing you to complete early, asking you to move to another chat app, or a buyer claiming non-delivery seconds after purchase. Report them from the listing or order.

Protect your account

Use a strong unique password and turn on two-factor authentication in Account settings. Support will never ask for your password or 2FA code.

Disputes

How do I open a dispute?

From the order, choose Open dispute and describe the problem. Add screenshots, chat logs or delivery proof — evidence decides the outcome.

How long does it take?

Both sides get a response window to submit evidence. If it is not resolved between you, staff step in and decide, typically within the SLA shown on the dispute.

What outcomes are possible?

Full release to the seller, full refund to the buyer, or a partial split. The escrowed funds are never touched until the dispute closes.